Privacy Policy

Sigenics makes a firm commitment to privacy for our website visitors. We created this Online Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the Sigenics website, located at sigenics.com (the “website”) and to demonstrate our commitment to the protection of your privacy. This Privacy Policy is only applicable to the website, and not to any other websites that you may be able to access from the website, each of which may have data collection and use practices and policies that differ materially from this Privacy Policy. By using the Sigenics website, you are agreeing to the terms of the Privacy Policy.

Notification of Privacy Policy Changes
We reserve the right to change the Privacy Policy at any time. If we decide to revise the Privacy Policy, we will post a notice at least thirty days prior to making any material changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Your continued use of the website, including use after the posting of any changes to these terms, will be deemed acceptance by you of the Privacy Policy.

Notice Concerning Children
PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Sigenics website visitor is under age 13, we will promptly delete any personal information regarding that visitor.

 

Information Collection Practices

What Basic Information Does Sigenics Collect?
You can visit the website to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the website, Sigenics may include optional information request forms such as White Paper or Webinar Request forms, Newsletter subscription forms, and general contact request forms that request your name, company, title, phone number, email address, URL, address and other information to help us determine your needs related to our products and solutions and in order for you to download or view documents or other information through the Sigenics website. We use this information to send updates about our company and to contact you if requested or necessary. Sigenics also collects billing information such as credits and eCheck data via our partners Paypal and Stripe. Depending upon your request, Sigenics may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the website. Sigenics uses the information that we collect on the website to contact you to further discuss your interest in our company, our services, and to send information regarding our company or partners, such as marketing promotions and events. We use this information to improve the way that we provide our services to you, as well as to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request. Sigenics does not share, sell, rent, or trade Personally Identifiable Information (PII) with third parties for their promotional purposes.


Sigenics Clients
If you are a client of Sigenics (or work on behalf of a Sigenics client), through our secure web interface we also collect your username and password, and any other information that you provide to us on behalf of the client that you are representing pursuant to the terms of a license or other agreement between the applicable client and Sigenics (the “Client Agreement”). You should refer to that Client Agreement in addition to this Privacy Policy with regard to your use of the Sigenics website and Sigenics’ privacy obligations.

Automatic Collection
Our servers automatically recognize visitors’ IP addresses (the number assigned to computers on the Internet), domain names, the activity of the visitor’s browser when the visitor is viewing the website; the site path of visitors; the time visitors come to the website and length of visit. No personal information about you is revealed in the process. The website may also gather anonymous traffic data that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer, and Sigenics reserves the right to publish such anonymous, aggregate summary information regarding its visitors for promotional purposes.

Sigenics uses "cookies" and "web beacons" to collect data. A cookie is a small text file containing a random and unique identifier that either Sigenics or its third party web analytics provider on behalf of Sigenics transfer to your computer’s hard drive through your web browser (unless you set your browser to reject cookies) that enables Sigenics or its third party web analytics provider’s system to recognize your browser. Sigenics uses cookies to track your movement through the website and verify the login status of clients using products or services linked directly within the Sigenics website. Cookies are also used to track point of entry to point of registration for those users participating in our affiliate signup programs or to track and measure the success of a particular marketing campaign. Web beacons (also known as clear gifs) are typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site and used by Sigenics and its third party web analytics provider in combination with cookies to help us understand how you interact with the Sigenics website. We use web beacons to measure visitor behavior, to help us improve visitor experience, and to manage site content.

You may opt out of receiving future mailings; see the Updating and Choice/Opt-out section below. When you receive an updated profile form, that information comes from our database.

Cookies
We use cookies to try to give you a better experience. Our privacy policy details how we use these cookies. If you don't like cookies, you can disable them altogether. Please note that our service relies heavily on these cookies, and some portions of our site may not work properly if you disable cookies. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our services are performing.

By continuing to use our site, you agree to the way we use cookies as described in our Privacy Policy, unless you choose to disable them altogether through your browser. You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our services. 

Security and Privacy
Sigenics’ website uses security measures to help protect against the loss, misuse, and alteration of the information under our control. We store the information in two redundant databases in two secure environments at different locations with our data hosting service provider, Savvis Communications.

Sigenics takes care to reinforce the importance of our website visitors’ security and privacy among our employees. Sigenics requires unique usernames and passwords that must be entered each time a user logs on to Sigenics’ client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.

In order to accommodate changes in our business, we may sell or buy portions of our company or other companies or assets. In such transactions, visitor information may be one of the transferred assets. In the event that all or substantially all of Sigenics’ assets are acquired in a transaction, our visitor information may be an asset that is reviewed and transferred. Such a transaction will be disclosed per the "Notification of Privacy Policy Changes" guidelines above. Also, as with the data we collect on behalf of our clients, we reserve the right to disclose any data we collect at our website if required by law or valid order of a court or other governmental authority or to protect the health and safety of Sigenics’ employees or the general public.

Sigenics is not responsible for the privacy practices or the content of any other websites to which we link. We encourage our visitors to read the privacy statements of each and every website that they visit.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Updating and Choice/Opt-Out
Visitors who request information on our website have the following options for reviewing, modifying and deleting any personally identifiable information that has previously been provided to Sigenics, as well as updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:

- You may submit a ticket to our support department to ask us to remove or make changes to the information you have provided that is stored in our database. We’ll reply within 10 days of receiving your request confirming any corrections or updates requested.

- If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request within 48 hours after receipt of such request (or shorter time period, if required by law).

Notifications and One-Time E-mails
Upon successfully submitting information to us such as making a purchase, entering a sweepstakes, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an e-mail notification (either a single message or a finite campaign) pertaining to that event where no opt-out is required. 

Testimonials
We may post customer testimonials on our web site which may contain Personally Identifiable Information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

Links to Other Sites
This website may contain links to other sites that are not owned or controlled by Sigenics Please be aware that we, Sigenics, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects Personally Identifiable Information. This privacy statement applies only to information collected by this website.


Legal disclosure
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Contacting Us
If you have any questions about this privacy statement or this website, please contact us directly at sigenics.com/contact



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